References

Guffey,M.E & Rhodes, K & Rogin P. (2011). Business Communication: Process and Product (6th ed.) Toronto, ON: Nelson

Benjamin Franklin. (n.d.). BrainyQuote.com. Retrieved February 27, 2012, from BrainyQuote.com Web site: http://www.brainyquote.com/quotes/quotes/b/benjaminfr137311.html 


William Shatner. (n.d.). BrainyQuote.com. Retrieved February 27, 2012, from BrainyQuote.com Web site: http://www.brainyquote.com/quotes/quotes/w/williamsha269040.html 


Robert Mapplethorpe. (n.d.). BrainyQuote.com. Retrieved February 27, 2012, from BrainyQuote.com Web site: http://www.brainyquote.com/quotes/quotes/r/robertmapp312640.html 


Richard Bach. (n.d.). BrainyQuote.com. Retrieved February 27, 2012, from BrainyQuote.com Web site: http://www.brainyquote.com/quotes/quotes/r/richardbac146140.html 


Edward Gibbon. (n.d.). BrainyQuote.com. Retrieved February 27, 2012, from BrainyQuote.com Web site: http://www.brainyquote.com/quotes/quotes/e/edwardgibb119400.html 


Albert Einstein. (n.d.). BrainyQuote.com. Retrieved February 27, 2012, from BrainyQuote.com Web site: http://www.brainyquote.com/quotes/quotes/a/alberteins148788.html


Henry Ford. (n.d.). BrainyQuote.com. Retrieved February 27, 2012, from BrainyQuote.com Web site: http://www.brainyquote.com/quotes/quotes/h/henryford121997.html 


Francis Bacon. (n.d.). BrainyQuote.com. Retrieved February 27, 2012, from BrainyQuote.com Web site: http://www.brainyquote.com/quotes/quotes/f/francisbac100764.html